Still relying on an “IT guy” or break/fix support? You might be paying more than you think. At ICTouch, we offer proactive IT management for just $35/device/month—no contracts, cancel anytime.
For many small and mid-sized Australian businesses, having a go-to “IT guy” seems like a simple, cost-effective solution. He’s the one you call when something breaks, slows down, or stops working altogether. But while this reactive approach might feel convenient, it could be quietly draining your time, money, and productivity.
Here’s why relying on a solo IT provider—or a break/fix model—might be costing your business more than you realise.
1. You’re Paying for Problems, Not Prevention
Break/fix IT support means you only pay when something goes wrong. But here’s the catch: There’s no incentive to prevent issues in the first place.
No proactive monitoring
No regular updates or patching
No strategic planning
This model keeps you stuck in a cycle of downtime and disruption—each one costing you in lost productivity and emergency call-out fees.
2. Downtime Is More Expensive Than You Think
Every minute your systems are down, your business is losing money. Whether it’s staff unable to work, missed customer inquiries, or delayed orders, the costs add up fast.
A Managed IT Service like Cyberforge monitors your systems 24/7, often fixing issues before you even notice them—keeping your business running smoothly and securely.
3. Security Gaps Are Easy to Miss
Your “IT guy” might be great at fixing printers or setting up email, but cybersecurity is a whole different game.
Without a structured framework:
Firewalls may be misconfigured
Devices may go unpatched
Staff may be untrained on phishing and scams
Cyber-attacks don’t just target big corporations. Small businesses are often easier targets—and the consequences can be devastating.
4. You’re Missing Out on Strategic IT Planning
A solo IT provider is often too busy putting out fires to help you plan for the future. That means:
No IT roadmap
No budgeting for upgrades
No alignment with your business goals
With a Managed IT Service, you get access to a full team and a proven framework—helping you scale, stay secure, and make smarter tech decisions.
5. You’re Probably Overpaying for Less
Here’s the kicker: many businesses pay hundreds (or thousands) per month for reactive IT support—without even realising it.
Many IT Service Providers charge $75-$300 per user/month for managed IT services, often bundled with support. At ICTouch, we’ve simplified the model: $35 per device/month for proactive IT management. This includes:
System monitoring
Regular maintenance
Cybersecurity protection
Access to our 22-year proven IT framework
Do you need IT support? We offer flexible support options tailored to your business—so you only pay for what you need.
And best of all? No contracts. Cancel anytime.
Get Our Free IT & Cybersecurity Policy Pack
To help you get started, we’re giving away our complete Policy Pack, valued at $3,500—absolutely free.
✅ Includes incident response, monitoring, acceptable use, and more
✅ Ready-to-use and easy to customise
✅ Designed to help you stay compliant and secure
Submit an enquiry or call us today on 1300 333 563.
Want our free IT and Cybersecurity Policy Pack (worth $3,500)? Just ask—no strings attached.